Terms of service


Terms of service


Orders

-Our software does not allow us to make manual adjustments to finalized purchases. All orders will be processed and shipped as originally placed.
-Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.
-Vanlova Clothing is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
-All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.
-Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

Shipping

-Orders are shipped to the provided shipping address listed under the customer’s account.
-Vanlova Clothing is not responsible for packages delivered to mistyped or invalid address.
-All returning packages due to an insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.
-Customer’s funds will be transferred to store credit.

Domestic orders/shipping

-Orders are generally received within 1-20 business days (2.5-3.5 weeks) after the date of fulfillment.
-Expected delivery dates may vary during the holiday season, depending on the volume of mail experienced through postal service.

Returns/Exchanges

-Items purchased from Vanlova Clothing may be returned for store credit or exchanges. All return requests must be submitted within 30 days of purchase.
-Each item must have the original tags attached and be unworn as well as unwashed. Vanlova Clothing will not issue any refunds on returned/ worn products.
-All exchanges must be for the same product in a different size.
-You will be responsible for paying postage on any returns/exchanges. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.
-Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.
-Gift Cards are non-refundable.
-Store credits are issued with a code that will be emailed to your email address associated with the order.
-We are not able to accept returns for Vanlova Clothing products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from.
-All items purchased through our website must be returned or exchanged directly through Vanlova Clothing. Outside retailers will not accept products that were not purchased at their location.

Discount Codes

-All discount codes must be entered at the time of checkout.
-For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalized and payment has been accepted.
-Only one discount code can be applied per purchase.

Sales

-All sale items are final include Black Friday and Cyber Monday purchases.
-We do not accept any returns or exchanges on sale items.
-Sale prices and discount codes are only valid during the time of the sale. Sale prices will not be applied to any orders placed before or after the time of the sale.

Special Sale Events(Expos, Warehouse sale, Meet & Greets, etc...)